Pen Place Reviews
(Rated by 14 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.6
Base on 14 Reviews
Ratings by Feature
Ratings by Feature
- Good Value4.3
- Shipping & Delivery4.4
- Customer Service4.8
- Price & Quality4.4
- Return Policy4.7
Recent Customer Reviews (14)
Kian Middleton
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Khalimat Kishiev
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Constance Mercier
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Hayden Hope
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Dorene Beauchesne
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Jose Newell
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Naomi Hammond
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Viollette Jobin
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Benjamin Bird
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Remigio Endrizzi
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Pen Place Pros & Cons
Pros
1
Variety of Pens: Pen Place offers a broad inventory of pens, including high-end brands like Montblanc and a wide range of reasonable-priced EDCs.
2
Knowledgeable Staff: The staff is described as very friendly, knowledgeable, and pen-centric, providing excellent customer service.
3
Quick Inventory Turnover: The store's inventory turns over quickly, ensuring that customers can find new and interesting pens on each visit.
4
Good Customer Service: Customers have praised the store for its great service, including personalized notes on invoices and helpful staff.
5
High Quality and Value: The store is known for offering great value and high-quality writing instruments, including fountain pens, rollerball pens, and mechanical pencils.
CONS
1
Unfriendly Staff in the Past: Some past reviews mention unfriendly staff, although this seems to be an isolated issue as most recent reviews highlight positive interactions with the staff.
2
Confusing Store Hours: There have been reports of confusing store hours, with some customers waiting outside only to find out the store had closed.
Pen Place Features and Benefits
Features
Variety of Pens
Pen Place offers a broad inventory of pens, including high-end brands like Montblanc and a wide range of reasonable-priced EDCs.
Knowledgeable Staff
The staff is described as very friendly, knowledgeable, and pen-centric, providing excellent customer service.
Quick Inventory Turnover
The store's inventory turns over quickly, ensuring that customers can find new and interesting pens on each visit.
Good Customer Service
Customers have praised the store for its great service, including personalized notes on invoices and helpful staff.
High Quality and Value
The store is known for offering great value and high-quality writing instruments, including fountain pens, rollerball pens, and mechanical pencils.
Hassle-free Return Policy
Allows returns of any non-personalized item within 30 days of receipt. Items must be in new condition with all original packaging. For returns, email [email protected] or call 816-474-7500. If the return is due to an error or damage, a postage-paid return label will be provided. Otherwise, the customer is responsible for return postage. Refunds are processed upon receipt of the item and applied to the original payment method within 3 days. Shipping charges are non-refundable unless there was an error or damage. Engraved items cannot be returned unless there was a misspelling. Special Order items incur a 30% restocking fee.
Wide Selection of Writing Instruments
Includes fountain pens (nib-based pens using liquid ink, with options for piston fill and removable ink cartridges), rollerball pens (using less viscous water-based or gelled ink, often with a removable cap), ballpoint pens (most used writing instrument, using viscous ink dispensed over a metal ball), and mechanical pencils (replaceable lead refills made of graphite, extended by clicking or twisting).
Refills and Accessories
Bottled ink and ink cartridges for fountain pens, gel ink and fineliners for ballpoint and rollerball pens, pencil lead and erasers for mechanical pencils, pen cases, holders, and stationery available for various writing instruments.
High-Quality Brands
Cross Pens, Faber-Castell, Graf von Faber-Castell, Lamy, Parker Pens, Pelikan, Pilot, ST Dupont, Kaweco, Caran d'Ache, Waterman, and others.
30-Day Returns
Ensuring customer satisfaction.
Great Value and Customer Service
Emphasizing quality and satisfaction.
LEED Platinum Certification
Commitment to sustainability in design and operations.
Biophilic Design
Integrating nature into the workspace to inspire innovation.
Rooftop Solar Panels
Generating clean energy and reducing carbon footprint.
Public Art and Public Spaces
Incorporating public art and green spaces for community use.
Artist-in-Residence Program
Encouraging local artists to contribute to the site’s cultural identity.